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Category: blog

The perfect business would be fully integrated and have no staff (actually the perfect business makes money without staff or customers!) but we must balance the cost of that integration against the return it is going to give. In the beginning of Internet time (1999) a successful businessman set up WebVan, an online grocery delivery […]

If you have a highly integrated ecommerce system you can make considerable labour savings either by employing staff or redeploying existing staff. Of course you need to invest to achieve this but I constantly come up against stiff price resistance. ‘What! You want £X,000 for a website?’ An ecommerce website can sell to the whole […]

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